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Customer Service

  • 1. Contact Us
    Get in touch for any questions, comments, or suggestions, email us at enjoy@goldclaplife.com
  • 1. Shipping Information
    We provide an international shopping experience for customers in over 100 countries and territories.
  • 2. Delivery times and tracking
    How long does International Shipping take? Orders can take up to 10 business days to process and be shipped, once shipped transit time depends on your location. You will be emailed tracking information with tracking for your order.
  • 3. Customs and Duties
    All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.
  • 4. Pricing
    All prices shown are in U.S. dollars. If you need a conversion to your local currency. Exchange rates change daily, we are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
  • 1. Returns & exchanges
    If for any reason you are not satisfied we would be happy to assist you. Please note: We do not accept returns for Gold Clap product not purchased from goldclaplife.com
  • 2. Returns
    Item(s) purchased from goldclaplife.com must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund, within 30 days of receiving the shipment. Limited edition items and items purchased on sale cannot be returned for a refund. To return an item(s) for a refund email us at enjoy@goldclaplife.com for return details, with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items and all returns are subject to a 5% restocking fee. Returns should be shipped via insured traceable mail in a secure package.
  • 3. Exchanges
    We do not exchange product. If you purchased an item from goldclaplife.com and would like a different color, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.
  • 1.Terms of use
    These terms and conditions of use (the “terms”) set forth the terms on which Gold Clap Inc. (“Gold Clap”) provides you access to this web site (“Site”). You should read the terms carefully before using the site. By using the site, you acknowledge that you have read and that you agree to abide by the terms, including the privacy policy incorporated herein by reference. If at any time you no longer agree to be bound by these terms, you should immediately ceases use of this site.
  • 2. Disclaimer
    You expressly acknowledge that your use of this site is at your sole risk. Gold Clap is providing this site and its contents on an “as is, as available” basis and makes no representations of warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, Gold Clap disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, Gold Clap does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current. Products, price and availability information are subject to change at any time without notice. The prices listed on this Site are not offers to form a contract but merely an advertisement for offers. Except as specifically stated on this Site, under no legal theory, tort, contract or otherwise shall Gold Clap nor any of its directors, officers, employees, related companies, subsidiaries, merchants, content providers or any other party involved in the creation or maintenance of this site be liable for the following arising out of or in connection with the use of or inability to use this site: indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you. Gold Clap also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
  • 3. Promotional offers, contests, and sweepstakes"
    Gold Clap, Inc. reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount, contest and/or sweepstakes. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules.
  • 4. Trademarks
    Gold Clap is a registered trademark in the United States and other countries. Gold Clap trademarks may not be used without the written permission of Gold Clap and specifically should not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Gold Clap. Any rights not expressly granted herein are reserved.
  • 5. Copyright and proprietary rights
    All information, including, without limitation the design of the Site, and all information, text, graphics, images, illustrations, logos, designs, icons, photographs, video clips, and written or other materials software and all HTML, CGI and other codes and scripts in any format used to implement, or featured on, the Site (‘Content’) are the property of Gold Clap, its merchandise suppliers, or its licensors. The overall design and appearance of this Site is the proprietary trade dress of Gold Clap, Inc. The Content of this Site is for personal use only. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with Gold Clap. You may not copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any Content from the Site except as expressly permitted by these Terms. Doing so will violate Gold Clap Inc.’s copyright, trademark and other proprietary rights. All Content on the Site is protected by United States copyright, trademark and other laws and applicable international treaties and conventions governing intellectual property law. Any and all trademarks, logos, page headers, custom graphics, button bars, service marks and trade names which Gold Clap uses in connection with the Site shall remain the exclusive property of Gold Clap. Nothing contained in the Terms shall be deemed to give you any rights in or to any intellectual property of Gold Clap. All other trademarks, product names and company names or logos on the Site are the property of their respective owners.
  • 6. Communications provided by user
    Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Gold Clap or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Gold Clap is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. By posting any communication or material on the site, you grant Gold Clap and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments in an unlimited manner. You also grant Gold Clap and its affiliates and sublicensees the right to use the name that you submit with any review or comment, if any, in connection with such communication.
  • 7. Links to third party sites
    The Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Gold Clap and it is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Gold Clap is not responsible for webcasting or any other form of transmission received from any Linked Site. Gold Clap is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Gold Clap of the Linked Site or any association with its operators.
  • 8. Shopping
    Gold Clap does not guarantee, warrant or endorse any product or service not manufactured or performed by Gold Clap, nor do we have any liability or responsibility for the quality or performance of any product or service not manufactured or performed by Gold Clap. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer and/or registration account to access Gold Clap.
  • 9. Order acceptance
    The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Gold Clap reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
  • 10. Color
    We have made every effort to display as accurately as possible the colors of the advertised products that appear at the Site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor will display any color accurately.
  • 11. Privacy
    Gold Clap agrees to adhere to all applicable United States federal and state laws, statutes, and regulations relating to the collection and use of personal information from Site visitors.
  • 12. Indemnification
    You agree to defend, indemnify and hold Gold Clap harmless and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
  • 13. Choice of law
    The Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to conflict of laws provisions. You hereby consent to the exclusive jurisdiction and venue of the federal or state courts in Orange County, California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Gold Clap as a result of this agreement or use of the Site. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Gold Clap with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Gold Clap with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  • 14. Termination
    Gold Clap reserves the right, in its sole discretion, to terminate your right to use the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site, if you fail to comply with any term or provision. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.
  • 1. Privacy Policy
    This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. Please note that this Privacy Policy may change at any time. While using the goldclaplife.com website you accept the terms and conditions outlined in this privacy policy and the terms of use.
  • 2. Cookies
    Cookies are small text files that are stored on your computer’s hard drive and used by goldclaplife.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies are also used to personalize your experience while using the goldclaplife.com website and remembering your information when you return to the goldclaplife.com website. This functionality is activated when the “Remember Me” check box is clicked. To turn this functionality off, simply uncheck the “Remember Me” check box.
  • 3. Security
    The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with discretion. SSL technology encrypts your order information to protect it from being decoded by anyone other than goldclaplife.com. Once you enter the checkout page your computer will being communicating with our server in secure mode. You can tell that you are in the secure mode by the “http” in the web address will be replaced by “https”. Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the goldclaplife.com website. If your browser does not support SSL, please upgrade your browser.
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